Lylah Rose Payne – Quezada was only two months old when she suffered these horrible third degree burns.
“I’m just upset,” said her dad.
Her parents say a nurse at mercy medical is responsible. Lylah had diarrhea and was dehydrated, she needed an IV.
“He was getting frustrated because he couldn't get it,” said her mom, Tiffany Payne. She says Lylah was pricked 14 times. Then the nurse tried using a light.
“And then closed her hand around it and the whole time she was just screaming,” said Payne.
She claims Lylah’s hand was there for eight minutes. This burn was the result.
“The light was just burning through her flesh down to her bones,” said the family’s Attorney, Moseley Collins.
But her parents had no idea, they were transferred to Children’s Hosipital and Lylah’s hand was covered with a bandage.
“They took the tape off and the blister had stuck to the tape so it just ripped all of her skin and the blister off,” said Payne.
“I feel like she was basically tortured the whole night,” said the baby’s aunt, Jamie Peneda.
In this letter on Dignity Health letter head, the parent company of Mercy Medical.
A claims manager writes, "The hospital is sorry that Lylah rose sustained a burn to the palm of her hand while at our hospital." The letter also says, "we would reimburse the family for any reasonable expenses incurred as a direct result of the burn."
The family's attorney says that's not good enough. “And she's going to require hundreds of thousands of dollars worth of surgery. We feel its better the hospital pay for that than the tax payers.”
Little Lylah has already had one skin graft; her parents say she'll need many more.
Nurses or phlebotomists can only prick someone twice then need to get someone else. Using a light like that is against protocol.
CBS47 contacted Mercy Medical directly; they say they're taking the claim very seriously but denied our interview request.